Fair enough, thanks Ian. Domenic Ian Stevenson writes: Hi Dominic, your request is reasonable however in this case there are many clinics. We also erred by not sending out a communication last year notifying clinics that they had to check off one of the options. Thanks Ian DOMENIC PUGLIESE writes: Hi Ian, I wondering if it's possible to only send these types of emails to clinics that are not following specific proceedures rather than sending them out to all clinics?  Just a thought. Thanks Domenic Pugliese - CAC Ottawa Hi all, We're experiencing a high number of incomplete service order entries. Please ensure when returning equipment for service that you check off either "replacement requested" or "return original" in the replacement info section. If a component is required please complete the "component repair info and "replacement info" sections. Failure to fill out a service order in it's entirety only results in client delays. Thanks Ian Stevenson Director, Centralized Equipment Pool 20 Banigan Drive, Toronto, Ont. M4H 1E9 416-698-1305 ext. 226